Frequently Asked Questions
How do you ship your products?
All orders are shipped via USPS. A tracking number will be provided once your order is processed.
Please allow up to 5 business days for order processing before shipment.
Do you make custom or personalized orders?
Yes! If you can’t find exactly what you’re looking for, I’d love to create something just for you — including:
Do you offer wholesale?
Yes, we do! Please fill out the form on our Wholesale page to learn more about bulk pricing and product options.
Returns, Cancellations & Refunds.
We do not ship emulsifying scrubs during hot weather due to their sensitivity to heat. If your scrub melts, simply stir and refrigerate.
There will be no refunds for melting, and the product remains safe and effective to use.
Allergy & Sensitivity Disclaimer.
Please review all ingredient lists carefully before use. Our products are made with natural oils, butters, herbs, and essential oils — some of which may cause sensitivities.
Always perform a patch test first, especially on sensitive skin. If irritation occurs, discontinue use.
How do I store natural soaps?
To prolong the life of your handmade soap:
Why does soap sting the eyes?
Soap is slightly alkaline (pH 7.5–9), while your eyes are neutral (pH ~7). This mismatch causes stinging and redness. It’s normal, temporary, and nothing to worry about — but best avoided.
Why is there lye in your soaps?
All real soap is made using lye (sodium hydroxide). During the soapmaking process (called saponification), lye reacts with oils to form soap and glycerin. No lye remains in the finished product — only gentle, nourishing soap.
Even commercial soaps like Dove use lye — it’s just hidden under names like sodium tallowate or sodium cocoate. We believe in transparency and empowering customers with real knowledge.
What are saponified oils?
Saponification is the chemical reaction between oils and an alkali (like sodium or potassium hydroxide). This produces soap and glycerin, which we keep in the final product for superior moisture.
We also “superfat” our soap by adding extra oils that don’t fully react — leaving your skin soft and never stripped.
What sources do you use for your ingredients?
We carefully source our ingredients from trusted suppliers who specialize in high-quality, responsibly harvested raw materials for natural skincare and soap making. These suppliers focus on ethical sourcing, fair trade practices, non- GMO and premium-grade oils, butters, and botanicals.
Do you use organic ingredients?
Yes, we use partly organic ingredients in our formulations. Many of our oils, butters, and botanicals are certified organic or fair trade, and we continually strive to balance organic sourcing with sustainability and accessibility.
Are your products sustainable and cruelty-free?
Sustainability and compassion are at the heart of our business. We prioritize eco-friendly practices and choose suppliers who share our values of environmental responsibility. All of our products are cruelty-free — never tested on animals — so you can feel confident using them on yourself and your family.
Why do you use herbal infusions?
We gently infuse our oils with whole herbs before saponification to draw out their skin-supporting properties.
These infusions contribute:
Connect With Us!
Have questions or need help choosing a product? We’re here for you.
Follow us on Instagram @dariassoap for tips, behind-the-scenes, and product launches.
All orders are shipped via USPS. A tracking number will be provided once your order is processed.
Please allow up to 5 business days for order processing before shipment.
Do you make custom or personalized orders?
Yes! If you can’t find exactly what you’re looking for, I’d love to create something just for you — including:
- Custom scents, shapes, or colors
- Party, wedding, and baby shower favors
- Breast milk soap made with your own “liquid gold”
Do you offer wholesale?
Yes, we do! Please fill out the form on our Wholesale page to learn more about bulk pricing and product options.
Returns, Cancellations & Refunds.
- Cancellations: Contact us within 24 hours of purchase to cancel an order.
- Returns: Due to the natural state of our products, we only accept returns or exchanges on unopened and unusedsoap bars.
Contact us within 14 days of delivery. - Shipping charges are non-refundable. Buyer is responsible for return shipping.
- Custom orders are non-refundable.
We do not ship emulsifying scrubs during hot weather due to their sensitivity to heat. If your scrub melts, simply stir and refrigerate.
There will be no refunds for melting, and the product remains safe and effective to use.
Allergy & Sensitivity Disclaimer.
Please review all ingredient lists carefully before use. Our products are made with natural oils, butters, herbs, and essential oils — some of which may cause sensitivities.
Always perform a patch test first, especially on sensitive skin. If irritation occurs, discontinue use.
How do I store natural soaps?
To prolong the life of your handmade soap:
- Keep it in a well-draining dish
- Let it dry completely between uses
- Avoid letting it sit in water
Why does soap sting the eyes?
Soap is slightly alkaline (pH 7.5–9), while your eyes are neutral (pH ~7). This mismatch causes stinging and redness. It’s normal, temporary, and nothing to worry about — but best avoided.
Why is there lye in your soaps?
All real soap is made using lye (sodium hydroxide). During the soapmaking process (called saponification), lye reacts with oils to form soap and glycerin. No lye remains in the finished product — only gentle, nourishing soap.
Even commercial soaps like Dove use lye — it’s just hidden under names like sodium tallowate or sodium cocoate. We believe in transparency and empowering customers with real knowledge.
What are saponified oils?
Saponification is the chemical reaction between oils and an alkali (like sodium or potassium hydroxide). This produces soap and glycerin, which we keep in the final product for superior moisture.
We also “superfat” our soap by adding extra oils that don’t fully react — leaving your skin soft and never stripped.
What sources do you use for your ingredients?
We carefully source our ingredients from trusted suppliers who specialize in high-quality, responsibly harvested raw materials for natural skincare and soap making. These suppliers focus on ethical sourcing, fair trade practices, non- GMO and premium-grade oils, butters, and botanicals.
Do you use organic ingredients?
Yes, we use partly organic ingredients in our formulations. Many of our oils, butters, and botanicals are certified organic or fair trade, and we continually strive to balance organic sourcing with sustainability and accessibility.
Are your products sustainable and cruelty-free?
Sustainability and compassion are at the heart of our business. We prioritize eco-friendly practices and choose suppliers who share our values of environmental responsibility. All of our products are cruelty-free — never tested on animals — so you can feel confident using them on yourself and your family.
Why do you use herbal infusions?
We gently infuse our oils with whole herbs before saponification to draw out their skin-supporting properties.
These infusions contribute:
- Soothing, calming compounds
- Natural color and texture
- Earthy aromatics
Connect With Us!
Have questions or need help choosing a product? We’re here for you.
Follow us on Instagram @dariassoap for tips, behind-the-scenes, and product launches.